Public Safety Answering Points (PSAPs) are at the heart of public safety centers. Their day-to-day activities involve receiving, processing, and recording distress calls. The emergency dispatchers operating these centers must be flexible, quick-thinking, and capable of answering emergency calls accurately and swiftly.
Since they’ll mainly be receiving distress calls, the dispatch center must have robust call logging, interaction recording, and incident reconstruction solutions to enhance public safety.
An appropriate public safety recording software should record and archive emergency interactions between distress callers and responders in real-time. Since the caller might be too distressed to remember later, the public safety communications recording platform should also allow incident reconstruction.
Emergency dispatchers must operate at peak efficiency as they handle life-and-death situations. They can do their job without worrying about the incident reporting capability with intuitive and flexible recording solutions. Here’s all you need to know about public safety communications recording.
Transforming Incident Reconstruction
Trusted Partner in Public Safety
What is Public Safety Recording Software?
These are public safety solutions meant for capturing emergency communication between law enforcement agents, dispatchers and the caller reporting the incident. These could take the form of 911 radio, phone, text, and video recording across channels such as radio systems, smartphones, PBX, and VoIP.
Designed for emergency response for public safety, a public safety communication platform is at the heart of the control room operations. It is a unified platform for capturing emergency interactions and archiving multichannel recordings, which is crucial for reconstructing complex events.
When a distress call comes in, lives are on the line. The emergency recording tool records real-time communications between the caller and the responder. It contains automated solutions for recording and reconstructing incidents.
Uses of Recording Software for Public Safety
Public safety communications recording software will effectively capture all emergency communications through all channels; recording radio communications, dispatcher screens, and 911 calls.
Interview Room & Mobile Interview Recording
Digital recording solutions can go where you need them to be with both interview / interrogation room recording software both at the station and in the field.
Why Choose Us for Public Safety Recording Solutions
Incident Reconstruction Capability
The call recording software also contains incident reconstruction capability, which is vital for tracking and analyzing events and interactions. It can record the audio and screen interactions between emergency callers and dispatchers.
Chain of Evidence Support
The evidence collected can be shared and sequenced from beginning to end. Make sure your multi-disciplinary teams can collaborate and analyze for maximum public safety.
Your operation never takes a break and neither do we. Our support is available 24×7 to ensure that you can confidently run your operations.
Public Safety Industry Experience
BEI has over 45 years of experience in the Public Safety recording industry. Our experts have unparalleled experience and can help your organization with all of your public safety recording needs.