Business Electronics (BEI) Has Acquired Continuum Systems Customer Base
Welcome Continuum Systems Support BEI has acquired the Continuum Systems “iRecord” customer base as of August 8, 2024 What does this mean for you? Our goal is to make this
Year: 2024
Creating a Safe Space for Young Voices: How Interview Room Recording is Better for Interviewing Kids
Imagine this: a child bravely shares their story about a challenging experience. You, the advocate, listen attentively, ensuring their voice is heard clearly and accurately. However, capturing a child’s testimony
Why Unified Communications Recording (UCF) Is Mission Critical for 24/7 Operations Services
Ensuring seamless communication is paramount for law enforcement agencies, air traffic control centers, emergency hotlines, and any organization with a 24/7 mission-critical call center. Capturing critical 911 dispatch recordings is
How to Boost Your Call Center Efficiency With Customer Feedback
How to Improve Call Center Efficiency with Customer Feedback In today’s fast-paced business environment, call centers are pivotal in shaping the customer experience (CX). However, maintaining high efficiency and ensuring
Effectively Leverage a Quality Assurance Program in Your PSAP
In the critical domain of public safety, the effectiveness of a Public Safety Answering Point (PSAP) can significantly impact response times and overall community safety. Implementing a Quality Assurance (QA)
911 Call Recording Systems: Exploring NICE Inform and Eventide
Understanding Your 911 Call Recording System Needs Before diving into the specifics of NICE Inform and Eventide, it’s crucial to establish the fundamental requirements of a 911 call recording system.
Workforce Optimization Software Features You Need
A call center is a crucial cog in the wheels that drive any organization. It is often the first place customers interact with the company, so the company’s contact center
Forensic Interview Transcripts for Public Safety
When it comes to child advocacy, the term “forensic interview” has gained significant attention. Understanding all that forensic interviews entail and the importance of reliable transcripts is essential in safeguarding
Customer Retention With Call Center Workforce Optimization
In today’s fast-paced business environment, customer retention is critical for success, particularly for organizations that utilize call centers. The key to unlocking this potential lies in workforce optimization solutions, a