News/Blogs
Effectively Leverage a Quality Assurance Program in Your PSAP
In the critical domain of public safety, the effectiveness of a Public Safety Answering Point (PSAP) can significantly impact response times and overall community safety. Implementing a Quality Assurance (QA)
911 Call Recording Systems: Exploring NICE Inform and Eventide
Understanding Your 911 Call Recording System Needs Before diving into the specifics of NICE Inform and Eventide, it’s crucial to establish the fundamental requirements of a 911 call recording system.
Workforce Optimization Software Features You Need
A call center is a crucial cog in the wheels that drive any organization. It is often the first place customers interact with the company, so the company’s contact center
Forensic Interview Transcripts for Public Safety
When it comes to child advocacy, the term “forensic interview” has gained significant attention. Understanding all that forensic interviews entail and the importance of reliable transcripts is essential in safeguarding
Customer Retention With Call Center Workforce Optimization
In today’s fast-paced business environment, customer retention is critical for success, particularly for organizations that utilize call centers. The key to unlocking this potential lies in workforce optimization solutions, a
Best Features for Interview Room Recording Systems
Interrogating suspects, witnesses, and victims is a complex process. Often, the interviewers only have one opportunity for the interview, so they rely on law enforcement recording systems to capture the
Revolutionizing CX with Call Center Workforce Optimization
Management teams often resort to workforce optimization in call centers to achieve outstanding customer experience. They typically turn to call center workforce optimization software solutions to assist in scheduling, monitor
Public Safety Recording Systems for Incident Reconstruction
Everything happens in a blur during an emergency, so reconstructing a coherent chain of events is no easy task. One ace up investigators’ sleeve could be using an incident reconstruction
BEI Has Acquired Dictronics Recorder Customers
Welcome Dictronics Recorder Customer! BEI has acquired the Dictronics “Recorder” customer base as of September 1, 2016 What does this mean for you? Our goal is to make this