News/Blogs
The Role of Recording in Enhancing Security and Investigations
Managing operational efficiencies, compliance violations, and public safety events requires more than basic recording. Many organizations still rely on older processes that make capturing and analyzing critical information difficult.
Cloud-Based Recording: Benefits, Considerations, and Best Practices
Cloud-based recording refers to capturing, storing, and managing audio, video, or data interactions over internet-connected systems rather than relying solely on on-premise hardware. Due to its flexibility, scalability, and cost-efficiency,
How AI is Revolutionizing Incident Recording and Analysis
In a business context, an incident refers to any unexpected event that disrupts operations, impacts safety, or requires formal documentation. This could range from a public safety emergency to a
Improving Customer Experience with Contact Center Recording
In the age of the customer, delivering exceptional experiences is no longer a luxury; it’s a necessity. A single negative interaction can send a customer running to your competitors. Contact
Best Practices for Compliance Recording in Healthcare
Compliance recording is a critical practice in the healthcare industry, where patient privacy and safety are paramount. It ensures accurate documentation of interactions, protects patients and providers, and fosters a
BEI has acquired the Mayday Communications
Welcome Mayday Communications Customers. BEI has acquired the Mayday Communications Verint Public Safety & Mid-Market, customer base as of January 1st, 2025! What does this mean for you? Our goal
The Future of Public Safety Recording: Beyond the Interview Room
The landscape of public safety is constantly evolving, and with it, the technology used to protect and serve. Accurate and reliable recording technology has never been more critical, impacting everything
The Indisputable Importance of Recording Forensic Interviews
Forensic interviewing is a specialized technique used to gather information from victims, witnesses, or suspects in a way that is legally sound, objective, and trauma-informed. It’s a critical process in
How Mobile Interview Recording Transforms Investigations: BEI
Traditional interviewing methods, relying on handwritten notes and memory recall, face significant limitations. These challenges can lead to inaccuracies, misinterpretations, and difficulties in effectively sharing information. Mobile interview recording offers