Managed Services

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Choosing the right Audio and Video Recording solutions for your business is important, but having the right company implement and support your business critical solution gives you a peace of mind.

All BEI services are performed by in-house BEI employees , never a 3rd party service provider, which allows BEI to quickly identify the nature of the support required and to assign your call either to our fully staffed helpdesk or dispatched to one of our factory certified field service technicians.

The finest professionals in the industry have been assembled to service our customers and strive to develop continuing relationships with our clients. We boast of longevity at key positions within the company. This tenure assures the type of leadership that translates into prompt and skillful implementations as well as professional and caring post-sales support.

By utilizing BEI’s Factory Certified Personnel and Experienced support staff your organization will be kept current with changes and upgrades.

The benchmark of our business is product knowledge, problem-solution applications and personalized service. We are dedicated to providing the service and support necessary to keep your investment working for you.

Choosing the right Audio and Video Recording solutions for your business is important, but having the right company implement and support your business critical solution gives you a peace of mind.

All BEI services are performed by in-house BEI employees , never a 3rd party service provider, which allows BEI to quickly identify the nature of the support required and to assign your call either to our fully staffed helpdesk or dispatched to one of our factory certified field service technicians.

The finest professionals in the industry have been assembled to service our customers and strive to develop continuing relationships with our clients. We boast of longevity at key positions within the company. This tenure assures the type of leadership that translates into prompt and skillful implementations as well as professional and caring post-sales support.

By utilizing BEI’s Factory Certified Personnel and Experienced support staff your organization will be kept current with changes and upgrades.

The benchmark of our business is product knowledge, problem-solution applications and personalized service. We are dedicated to providing the service and support necessary to keep your investment working for you.

Managed Services
Managed Service

BEI WATCHDOG MAINTENANCE PLANS

With BEI’s unique Watchdog Maintenance programs, your system will always be covered if service is required. The big difference we have over our competition is the people we hire and their ability to help you.

BEI’s Watchdog Maintenance plans offer a wide variety of service options that cater to every budget. Whether you are an existing customer or expect more from your current support vendor, BEI will guarantee complete satisfaction with fast and accurate responses to your requests.

Once you make your initial investment in any solution, the real separator for the company that provided the solution is the ability for that company to provide the service you should expect and have a fully stocked warehouse with spare parts and loaners system, which will assure a speedy resolve to your issue and get you back up and fully operational.

BEI is proud to have a variety of different Maintenance Programs based on your company or department needs. All programs are fully customizable to ensure you the best coverage for any budget.

Read More About Our Maintenance Plans

    Help Desk Support

    Help Desk Support

    Choosing the right solution for your business is important. Having the right company implement and support your solution gives you a competitive advantage.

    A fully staffed Help Desk is available to provide all the necessary remote support needed to assure total customer satisfaction.

    Our factory trained Technical Support Engineers are available at our Help Desk to assist you!

    Remote support is ongoing for the life of the equipment BEI installs. Under BEI’s Comprehensive “WatchDog” Warranty Programs, support will be provided at no additional cost.

    Remote Maintenance Overview:

    • Remote Polling
    • Remote Diagnostics
    • Minor Moves and Changes
    • Password Administration

    Our Help Desk is available 24 hours a day 7 days a week, and is staffed M-F 8:00 AM to 5:00 PM.

    After hours support is also available! To contact our support desk, click here

    BEI has over 45+ years of experience in supporting our call and video recording clients to achieve maximum operational efficiency.

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    Field Service

    BEI’s On Site Service is available to provide all the necessary support needed to assure total customer satisfaction. Our factory trained Technical Support Engineers are available to assist you! Field Support is provided ongoing for the life of the equipment we install. Under some of BEI’s Comprehensive Watchdog warranty programs, this support may be provided at no additional cost. Our Help Desk is available 24 hours a day 7 days a week, and is staffed M-F 8:00 AM to 5:00 PM. After hours support is also available! To contact our support desk, click here
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    Training Services

    BEI Training is a critical part of the project cycle, and is customized for each customer’s environment depending on the complexity and scope of the deployment. We offer many different learning paths, and training engagements can include classroom and hands-on system training on location.

    The training agenda typically includes the following training modules:

    • Navigation and User Interface
    • System Tools
    • Support and Maintenance
    • Operational Best Practices

    To get the most from your solution, system users must be prepared to manage and operate their system. Our Project Manager reviews different training options at the outset of the project to assure that training can be scheduled for the right people at the appropriate time in the project.

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    System Health Check

    Your recording system is a significant and important investment for your organization. To minimize the risk of issues arising and to ensure your system is being utilized to gain the maximum benefit, we offer our System Health Check.

    BEI wants to ensure that each customer’s solution is running properly, all potential issues are proactively identified and remedied, and that the solution is being used to its fullest potential value.

    Benefits of a System Health Check:

    • Eliminates risk of impending system failure
    • ‘Hands On’ advice on system usage
    • Advice on Best Practice methods of recording recovery
    • Expert recommendations for possible enhancements