The Rise of AI in 911: How Real-Time Transcription and Analytics Support the Dispatcher

The 911 call environment has transformed from simple voice capture to a complex data-driven landscape, driven by higher call volumes, advanced NG9-1-1 features, and rising expectations for rapid, informed response.

Beyond Security: Using Recordings for Training and Quality Assurance

For many organizations, communications recording began as a safeguard. Calls were logged to meet regulatory requirements, protect against disputes, or preserve evidence. While this function remains essential, it represents only

Month: January 2026

The Rise of AI in 911: How Real-Time Transcription and Analytics Support the Dispatcher

Beyond Security: Using Recordings for Training and Quality Assurance

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