Cloud-based recording refers to capturing, storing, and managing audio, video, or data interactions over internet-connected systems rather than relying solely on on-premise hardware. Due to its flexibility, scalability, and cost-efficiency,
In the age of the customer, delivering exceptional experiences is no longer a luxury; it’s a necessity. A single negative interaction can send a customer running to your competitors. Contact
Management teams often resort to workforce optimization in call centers to achieve outstanding customer experience. They typically turn to call center workforce optimization software solutions to assist in scheduling, monitor