News/Blogs
Digital Detectives: The Future of Evidence Reconstruction
The scene is tense. A crime has been committed, and every detail could be the key to unlocking the truth, no matter how small. Evidence reconstruction is the linchpin of
Power of Radio Recording in Public Safety with a Focus on Law Enforcement
In the fast-paced world of public safety, every second counts. For law enforcement officers, clear communication is paramount, and radio transmissions are the lifeline connecting dispatchers, officers in the field,
Office Data Systems “iRecord” Customer Base
Welcome Office Data Systems Support iRecord BEI has acquired the Office Data Systems “iRecord” customer base as of October 15, 2024 What does this mean for you? Our
Optimizing Call Center Operations with Real Time Analytics
The modern call center is a dynamic environment, constantly buzzing with customer interactions. However, beneath the surface, call center operators face a unique set of challenges that can impact both
Business Electronics Has Acquired Continuum Systems Customer Base
Welcome Continuum Systems Support BEI has acquired the Continuum Systems “iRecord” customer base as of August 8, 2024 What does this mean for you? Our goal is to make this
Creating a Safe Space: How Interview Room Recording Helps Kids
Imagine this: a child bravely shares their story about a challenging experience. You, the advocate, listen attentively, ensuring their voice is heard clearly and accurately. However, capturing a child’s testimony
Why Unified Communications Recording Is Mission Critical for 24/7 Operations
Ensuring seamless communication is paramount for law enforcement agencies, air traffic control centers, emergency hotlines, and any organization with a 24/7 mission-critical call center. Capturing critical 911 dispatch recordings is
How to Boost Your Call Center Efficiency With Customer Feedback
In today’s fast-paced business environment, call centers are pivotal in shaping the customer experience (CX). However, maintaining high efficiency and ensuring customer satisfaction can be a formidable challenge for many
Effectively Leverage a Quality Assurance Program in Your PSAP
In the critical domain of public safety, the effectiveness of a Public Safety Answering Point (PSAP) can significantly impact response times and overall community safety. Implementing a Quality Assurance (QA)