News/Blogs
Office Data Systems “iRecord” Customer Base
Welcome Office Data Systems Support iRecord BEI has acquired the Office Data Systems “iRecord” customer base as of October 15, 2024 What does this mean for you? Our
Optimizing Call Center Operations with Real Time Analytics
The modern call center is a dynamic environment, constantly buzzing with customer interactions. However, beneath the surface, call center operators face a unique set of challenges that can impact both
Business Electronics Has Acquired Continuum Systems Customer Base
Welcome Continuum Systems Support BEI has acquired the Continuum Systems “iRecord” customer base as of August 8, 2024 What does this mean for you? Our goal is to make this
Creating a Safe Space: How Interview Room Recording Helps Kids
Imagine this: a child bravely shares their story about a challenging experience. You, the advocate, listen attentively, ensuring their voice is heard clearly and accurately. However, capturing a child’s testimony
Why Unified Communications Recording Is Mission Critical for 24/7 Operations
Ensuring seamless communication is paramount for law enforcement agencies, air traffic control centers, emergency hotlines, and any organization with a 24/7 mission-critical call center. Capturing critical 911 dispatch recordings is
How to Boost Your Call Center Efficiency With Customer Feedback
In today’s fast-paced business environment, call centers are pivotal in shaping the customer experience (CX). However, maintaining high efficiency and ensuring customer satisfaction can be a formidable challenge for many
Effectively Leverage a Quality Assurance Program in Your PSAP
In the critical domain of public safety, the effectiveness of a Public Safety Answering Point (PSAP) can significantly impact response times and overall community safety. Implementing a Quality Assurance (QA)
911 Call Recording Systems: Exploring NICE Inform and Eventide
Understanding Your 911 Call Recording System Needs Before diving into the specifics of NICE Inform and Eventide, it’s crucial to establish the fundamental requirements of a 911 call recording system.
Workforce Optimization Software Features You Need
A call center is a crucial cog in the wheels that drive any organization. It is often the first place customers interact with the company, so the company’s contact center