Month: October 2023

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Revolutionizing CX with Call Center Workforce Optimization

Management teams often resort to workforce optimization in call centers to achieve outstanding customer experience. They typically turn to call center workforce optimization software solutions to assist in scheduling, monitor

Public Safety Recording Systems for Incident Reconstruction

Everything happens in a blur during an emergency, so reconstructing a coherent chain of events is no easy task. One ace up investigators’ sleeve could be using an incident reconstruction

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