Verint® Cloud Solutions for Contact Centers
Connect and store your company’s call agent and call history securely in Verint’s Customer Engagement Cloud Platform.
Verint’s Customer Engagement Cloud Platform focuses on 3 elements Digital-First Engagement, Workforce Engagement, and Experience Management which is all architected to integrate into enterprise systems. With Verint’s cloud based solutions you will have better control on who has access to the information and can easily share information with your management team and call staff.
Verint Customer Engagement is a workforce optimization solution with a portfolio of customer engagement solutions that help organizations enrich customer interactions, improve business processes, and optimize their workforces to enhance loyalty, increase revenue, mitigate risk, and manage operational costs.
- On-premises or Cloud based
- Automated solutions
- Data Management
- AI Analytics with Verint Da Vinci AI
- Enterprise ecosystem
- Leading communication infrastructure
- Elevate your customer engagement
- Connect your data across the enterprise
- Seamlessly combine humans and bots
- Create a CX-focused culture
- Harness data to drive insights
- Reduce the complexity of multichannel recording
- Turn multimodal data into actionable insights