verint vector logo

Verint® Workforce Optimization Solutions for Contact Centers

Achieve great customer experience (CX) with a complete call center workforce optimization and recording system. Record each interaction with your customers and your staff, even if your agents are interacting with your customer via chat, email or voice.

Our innovative workforce optimization solutions from Verint empower your call agents to increase their customer service skills and boost overall performance results with automated tasks and training modules.

Verint has put together a robust solution set for contact centers to effectively and efficiently manage their workforce and deliver great customer experience. Below are the main products that make up the Verint Workforce Optimization solution set.



Verint Workforce Management can help you easily and accurately forecast and schedule your employees, while still providing them the flexibility they need to manage their jobs with their busy lives.

Verint’s Customer Engagement Platform brings together digital and traditional engagement channels for agents, records how they interact with the customers in those channels, and allows managers to ensure agent quality when reviewing agent performance.

Verint Interaction Insights is an analytics platform that processes the data being collected in the call center and provides either real-time or historical data to help organizations improve their customer experience.



Elevate customer engagement across voice, digital and in-person interactions. Seamlessly manage your workforce of humans and bots. Harness data to drive CX insights and action.
  • Real-time AI-powered tools with Verint Da Vinci AI and Analytics
  • Natural Language Processing (NLP)
  • Intent recognition
  • Analytics engines
  • Voice and text channels insights


  • Engage and manage your contact center
  • Balance employees’ schedules and provide flexibility
  • Find, retain, and empower your employees
  • Measure quality and compliance of interactions
  • Gather insights across all engagement channels
  • Increase productivity
  • Improve customer experience


BEI Quality Management Datasheet

BEI DPA Contact Center Datasheet

BEI Forecasting and Scheduling Brochure

BEI Real-Time Speech Analytics Datasheet

BEI Automated Quality Management Datasheet

BEI Automated Quality Management for Compliance Datasheet

BEI Desktop and Process Analytics Datasheet

BEI Performance Management Datasheet

BEI Knowledge Management Datasheet

BEI Coaching Datasheet

BEI Professional Workforce Management Datasheet

BEI Case Management Professional Datasheet

BEI Verint Partnership 2023
Download Now

Who Would Benefit from the Verint for Contact Centers