Verint® Workforce Optimization Solutions for Contact Centers
Achieve great customer experience (CX) with a complete call center workforce optimization and recording system. Record each interaction with your customers and your staff, even if your agents are interacting with your customer via chat, email or voice.
Our innovative workforce optimization solutions from Verint empower your call agents to increase their customer service skills and boost overall performance results with automated tasks and training modules.
Verint has put together a robust solution set for contact centers to effectively and efficiently manage their workforce and deliver great customer experience. Below are the main products that make up the Verint Workforce Optimization solution set.
Verint Workforce Management can help you easily and accurately forecast and schedule your employees, while still providing them the flexibility they need to manage their jobs with their busy lives.
Verint’s Customer Engagement Platform brings together digital and traditional engagement channels for agents, records how they interact with the customers in those channels, and allows managers to ensure agent quality when reviewing agent performance.
Verint Interaction Insights is an analytics platform that processes the data being collected in the call center and provides either real-time or historical data to help organizations improve their customer experience.
- Real-time AI-powered tools with Verint Da Vinci AI and Analytics
- Natural Language Processing (NLP)
- Intent recognition
- Analytics engines
- Voice and text channels insights
- Engage and manage your contact center
- Balance employees’ schedules and provide flexibility
- Find, retain, and empower your employees
- Measure quality and compliance of interactions
- Gather insights across all engagement channels
- Increase productivity
- Improve customer experience