Interrogating suspects, witnesses, and victims is a complex process. Often, the interviewers only have one opportunity for the interview, so they rely on law enforcement recording systems to capture the
Management teams often resort to workforce optimization in call centers to achieve outstanding customer experience. They typically turn to call center workforce optimization software solutions to assist in scheduling, monitor
Everything happens in a blur during an emergency, so reconstructing a coherent chain of events is no easy task. One ace up investigators’ sleeve could be using an incident reconstruction