Workforce Optimization Software Features You Need
A call center is a crucial cog in the wheels that drive any organization. It is often the first place customers interact with the company, so the company’s contact center
Author: BEI
Forensic Interview Transcripts for Public Safety
When it comes to child advocacy, the term “forensic interview” has gained significant attention. Understanding all that forensic interviews entail and the importance of reliable transcripts is essential in safeguarding
Customer Retention With Call Center Workforce Optimization
In today’s fast-paced business environment, customer retention is critical for success, particularly for organizations that utilize call centers. The key to unlocking this potential lies in workforce optimization solutions, a
Revolutionizing CX with Call Center Workforce Optimization
Management teams often resort to workforce optimization in call centers to achieve outstanding customer experience. They typically turn to call center workforce optimization software solutions to assist in scheduling, monitor
Public Safety Recording Systems for Incident Reconstruction
Everything happens in a blur during an emergency, so reconstructing a coherent chain of events is no easy task. One ace up investigators’ sleeve could be using an incident reconstruction
BEI Has Acquired Dictronics Recorder Customers
Welcome Dictronics Recorder Customer! BEI has acquired the Dictronics “Recorder” customer base as of September 1, 2016 What does this mean for you? Our goal is to make this
BEI Has Acquired Collins Recorder Customers
Welcome Collins Recorder Customers! BEI has acquired the Collins “Recorder” customer base as of July 6, 2016 What does this mean for you? Our goal is to
BEI Now Provides Cybertech Service
BEI provides factory authorized service on CyberTech recording systems! Since CyberTech has been acquired by NICE Systems, BEI has obtained the factory certification and training to support the legacy CyberTech
