Verint® Workforce Optimization Solutions for Contact Centers
Achieve great customer experience (CX) with a complete call center workforce optimization and recording system. Record each interaction with your customers and your staff, even if your agents are interacting with your customer via chat, email or voice.
Our innovative workforce optimization solutions from Verint empower your call agents to increase their customer service skills and boost overall performance results with automated tasks and training modules.
Verint has put together a robust solution set for contact centers to effectively and efficiently manage their workforce and deliver great customer experience. Below are the main products that make up the Verint Workforce Optimization solution set.
Overview
Overview
Verint Workforce Management can help you easily and accurately forecast and schedule your employees, while still providing them the flexibility they need to manage their jobs with their busy lives.
Verint’s Customer Engagement Platform brings together digital and traditional engagement channels for agents, records how they interact with the customers in those channels, and allows managers to ensure agent quality when reviewing agent performance.
Verint Interaction Insights is an analytics platform that processes the data being collected in the call center and provides either real-time or historical data to help organizations improve their customer experience.
Features
Features
Features
- Real-time AI-powered tools with Verint Da Vinci AI and Analytics
- Natural Language Processing (NLP)
- Intent recognition
- Analytics engines
- Voice and text channels insights
Benefits
Benefits
- Engage and manage your contact center
- Balance employees’ schedules and provide flexibility
- Find, retain, and empower your employees
- Measure quality and compliance of interactions
- Gather insights across all engagement channels
- Increase productivity
- Improve customer experience
Schedule your Free
Consultation today!
To contact our Sales Team,
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1-800-444-7372
Resources
Resources
BEI Quality Management Datasheet
BEI WFM Datasheet
BEI DPA Contact Center Datasheet
BEI Forecasting and Scheduling Brochure
BEI Real-Time Speech Analytics Datasheet
BEI Speech Features
BEI Automated Quality Management Datasheet
BEI Automated Quality Management for Compliance Datasheet
BEI Desktop and Process Analytics Datasheet
BEI Performance Management Datasheet
BEI Knowledge Management Datasheet
BEI Coaching Datasheet
BEI Professional Workforce Management Datasheet
BEI Case Management Professional Datasheet
BEI Verint Partnership
