Recent years have seen tremendous growth in technology. Every industry is making the switch from analog to digital. Gone are the days when hard drives, on premises evidence vaults, and USBs were once the primary storage methods for most data.
Recordings are now kept securely and conveniently in the cloud, thanks to our solutions. Business Electronics (BEI) launched its cloud storage service with all of the benefits listed below.
Secure and Supported in the Cloud
Business Electronics (BEI) cloud solutions provide a secure and supported environment to store your recordings plus more. Contact us today for the best cloud solution.
Recording software that records audio and video conversions is constantly improving their storage capabilities. More organizations save their data online using cloud solutions rather than on hardware storage devices.
These storage solutions are crucial if you wish to record a discussion for later use or need a history of interactions for quality assurance. Most call recording programs can automatically identify incoming calls, start recording as soon as one begins, and store the recordings on cloud storage.
Benefits of Cloud-Based Recording, Distribution & Storage
Cloud-based solutions have become a mature product, which is why the industry has expanded rapidly. The cloud solution offers a variety of benefits:
Safe and secure
It is more secure to save your data in a cloud-based solution than on a hard drive. Cloud storage is an online portal secured by strong passwords, two-factor authentication, and other secure ways.
Providing a level of disaster recovery, reducing risk of damage to your files in case of fire or a natural calamity that might strike the building hosting the data. Cloud solutions are also not susceptible to the failed hard-drive issue that may see you lose data because of a corrupted hard drive.
Minimizes Risk to Data Integrity
A cloud service minimizes logistics and security issues when storing and sharing data from one location to another. With proper permissions, team members simply share recordings online with others without worrying about privacy concerns.
Fast to Share
Agencies, investigators, managers, and prosecutors can communicate recordings online without copying or downloading the files while maintaining control over the process using a cloud solution.
Improves Efficiency
A key benefit of cloud storage for organizations is reducing inquiry time. The manual approach wastes a lot of time noting and distributing evidence files, which you can accomplish quickly using the cloud solution.
Uses of a Cloud-Based Recording, Distribution & Storage
Law Enforcement / Public safety
Features:
- Fast Reconstruction: Incident reconstructions that used to take hours or days now take minutes using the cloud.
- Multi-channel Replay: Access data quickly and replay multi-channel recordings simultaneously on a single screen.
- Single Storage: A single repository and analysis point for all of your incident data, so you can get to the truth faster.
Product Solutions:
- Ensure everything is stored securely and efficiently with BEI Cloud Solutions for Public Safety
Child Advocacy
Features:
- Multidisciplinary Team Collaboration: All interview recordings will be stored securely with searchable notes, ability to import other video files and create an audit trail that can be shared with other departments.
- Secure Distribution & Storage: All interview recordings will be stored securely in a cloud based solution that meets the most stringent identity protection protocols.
Product Solutions:
- Video Footage Storage using Cloud based storage via iRecord Cloud
- Collaborate with MDTs using iRecord® Integration with Vidnyx for Child Advocacy Centers
Contact Centers / Call Centers
Contact centers need to use various recording digital storage options to record each customer interaction for future reference as well as for training purposes. Cloud solutions help them to store vast amounts of call data and be able to retrieve it within a matter of seconds.
Features:
- Call Center Communications Recording: Our solutions can record all interactions including Audio, Screen & Chat for all of your agents.
- Quality Assurance: Real-time scoring of calls, reporting on and sharing these metrics, triggering alerts, and viewing the results of coaching sessions to help resolve skill gaps.
- Call agent assessments: Using script adherence assessments, this helps to reduce risk in association with regulatory compliance requirements by providing visibility across a large volume of calls.
Product Solutions:
- Easy access and retrieval with BEI Cloud solutions for Contact Centers
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Why Choose Us for Cloud-Based Recording,
Distribution & Storage
Secure Storage
Multidisciplinary Team Sharing
Thanks to cloud storage, you can access the recording data wherever you are and are able to distribute it with other members of the team making it easier to coordinate on cases.
